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Customer Services Executive (CSE)
Calltronix Kenya Limited
Nairobi, KE
Full-time
Posted 4 days ago
Job Description
ABOUT THE COMPANY
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence unit with smart communication solutions.
JOB SUMMARY
Recruitment CriteriaExperience:Minimum 1 year of experience in customer service or a call center environment.Education:High school diploma or equivalent requiredA bachelor’s degree in any related field is an added advantageA medical background is an added advantageSkills & Competencies:Strong verbal and written communication skills.Excellent interpersonal and listening abilities.Proficiency in computer applications and CRM systems.Strong problem-solving and conflict resolution skills.Ability to handle high-pressure situations professionally.Strong attention to detail and accuracy.Ability to multitask, prioritize, and manage time efficiently.A positive and customer-focused attitude.
RESPONSIBILITIES
Handle inbound and outbound calls, emails, and chats (whatever applicable) in a professional and timely manner.Understand and communicate company products, services, and policies accurately.Provide solutions to customer inquiries and resolve complaints effectively.Ensure adherence to call scripts, protocols, and quality standards.Maintain customer interaction records in the system for future reference.Escalate unresolved issues to the appropriate department or supervisor.Follow up with customers to ensure their concerns have been addressed satisfactorily.Maintain a positive and empathetic attitude while interacting with customers.Participate in training programs to enhance product knowledge and customer service skills.Support marketing and sales initiatives by providing customers with relevant information (if applicable).Operational DutiesMeet performance KPIs, which are provided and signed.Adhere to company policies, procedures, and compliance guidelines.Maintain a high level of professionalism and integrity in all interactions.Work closely with team members to improve overall service quality.Participate in team meetings, coaching sessions, and feedback discussions.Stay up to date with company updates, new product launches, and industry trends.
REQUIRED SKILLS
Customer service, Conflict and complaint resolution, Customer relations, Customer support, CRM systems
REQUIRED EDUCATION
High, secondary school
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence unit with smart communication solutions.
JOB SUMMARY
Recruitment CriteriaExperience:Minimum 1 year of experience in customer service or a call center environment.Education:High school diploma or equivalent requiredA bachelor’s degree in any related field is an added advantageA medical background is an added advantageSkills & Competencies:Strong verbal and written communication skills.Excellent interpersonal and listening abilities.Proficiency in computer applications and CRM systems.Strong problem-solving and conflict resolution skills.Ability to handle high-pressure situations professionally.Strong attention to detail and accuracy.Ability to multitask, prioritize, and manage time efficiently.A positive and customer-focused attitude.
RESPONSIBILITIES
Handle inbound and outbound calls, emails, and chats (whatever applicable) in a professional and timely manner.Understand and communicate company products, services, and policies accurately.Provide solutions to customer inquiries and resolve complaints effectively.Ensure adherence to call scripts, protocols, and quality standards.Maintain customer interaction records in the system for future reference.Escalate unresolved issues to the appropriate department or supervisor.Follow up with customers to ensure their concerns have been addressed satisfactorily.Maintain a positive and empathetic attitude while interacting with customers.Participate in training programs to enhance product knowledge and customer service skills.Support marketing and sales initiatives by providing customers with relevant information (if applicable).Operational DutiesMeet performance KPIs, which are provided and signed.Adhere to company policies, procedures, and compliance guidelines.Maintain a high level of professionalism and integrity in all interactions.Work closely with team members to improve overall service quality.Participate in team meetings, coaching sessions, and feedback discussions.Stay up to date with company updates, new product launches, and industry trends.
REQUIRED SKILLS
Customer service, Conflict and complaint resolution, Customer relations, Customer support, CRM systems
REQUIRED EDUCATION
High, secondary school
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