Branch Manager - Online Branch

KEY RESPONSIBILITIES



• Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.

• Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.

• Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses and Membership products leveraging on digital platforms.

• Communicate customer and Online learner needs to the relevant departments within the Institute.

• Manage the Branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.

• Prepare periodic reports on Online Branch progress such as Revenue growth and collections, students’ numbers; Marketing activities and membership.

• Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the Branch level and Online learning initiatives.

• Approve imprest for the branch operations.

• Responsible for student welfare to ensure customer satisfaction and nurture their talent.

• Chair the students’ welfare committee.

• Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.

• Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online education.



KEY PERFORMANCE INDICATORS



• Revenue Generation

• Exams performance

• Level of Staff retention

• Number of Student’s Complaints and Compliments

• Quality of service

• Regulatory compliance

• Level of inquiries and conversions

• Students’ progression and retention

• Cost Management



COMPETENCIES


Technical



• People Management skills

• Knowledge on Enterprise Resource Planning

• Knowledge on Research and Projects

• Record Keeping

• Report writing

• Marketing skills

• Public Relations

• Basic Accounting skills

• Human Resource Policies

• Computer Literacy

• Budgeting



KNOWLEDGE & EXPERIENCE REQUIRED



• Bachelor of Business Administration Degree or any related field.

• Member of KIM.

• Six years cumulative experience, 5 years in which should be in a Managerial role.

• ICT qualification will be an added advantage