Coach

Company Description Phoenix Finance & Investments Limited is a leading multi-product financial institution in Bangladesh, recognized for its reliability and long-standing presence in the market. Incorporated as a public limited company on April 19, 1995 under the Companies Act 1994, the organization began operations on May 9, 1995 as a non-banking financial institution under the Financial Institution Act 1993. Over the years, it has built a strong reputation for providing diverse financial services and solutions to a broad client base. The company values professionalism, integrity, and customer-centric service, offering team members an opportunity to grow within a stable and respected institution.
Role Description This is a full-time, on-site Coach role based in Nairobi County, Kenya. The Coach will support employees and teams in developing professional competencies, improving performance, and achieving organizational goals through structured coaching sessions and ongoing guidance. Day-to-day responsibilities include conducting one-on-one and group coaching, identifying development needs, creating tailored coaching plans, and tracking progress against agreed objectives. The Coach will collaborate with managers and HR to align coaching activities with business priorities, facilitate workshops and skill-building sessions, and provide clear feedback to help individuals enhance their financial, communication, and leadership capabilities. The role also involves maintaining accurate records of coaching interventions, preparing concise reports, and contributing ideas to strengthen the overall learning and development strategy.
Qualifications
• Candidates should possess strong coaching, mentoring, and facilitation skills focused on performance improvement and behavioral change.
• Candidates should possess solid communication, interpersonal, and active listening skills to build trust and engage diverse teams.
• Candidates should possess skills in goal setting, progress monitoring, and basic data interpretation to evaluate coaching outcomes.
• Candidates should possess foundational knowledge of financial services or business operations, with the ability to relate coaching to organizational objectives.
• Candidates should possess organizational and time-management skills to plan sessions, manage multiple coachees, and meet deadlines.
• Relevant experience in professional coaching, training, or people development, preferably within corporate or financial sectors, is highly beneficial.
• Recognized coaching certifications, or training in psychology, education, business, or human resources, are an advantage.
• Ability to work respectfully with colleagues from diverse backgrounds, uphold ethical standards, and maintain confidentiality in all coaching interactions.