Customer Support Specialist

Job Summary

We are looking for a dedicated and customer‑focused

Customer Support Executive to handle customer inquiries, resolve issues, and ensure a positive customer experience across multiple communication channels.

Key Responsibilities

• Handle customer queries via email, chat, phone, or ticketing systems

• Provide timely and accurate information to customers

• Resolve customer complaints effectively and professionally

• Escalate complex issues to the appropriate internal teams when required

• Maintain detailed and accurate records of customer interactions

• Follow company processes, quality standards, and SLAs

• Ensure customer satisfaction and retention

• Collaborate with cross‑functional teams to improve service quality

Required Skills & Qualifications

• Swahili language proficiency – Mandatory (written and verbal)

• Good command of English (written and verbal)

• Strong communication and interpersonal skills

• Excellent problem‑solving and customer‑handling abilities

• Basic computer knowledge and familiarity with MS Office / CRM tools

• Ability to multitask in a fast‑paced environment

• Willingness to work in shifts or weekends

, if required

• Educational Qualification

Educational Qualification

• Graduate / Undergraduate (any stream)

Experience

• Candidates with

0–3 years of experience in Customer Support / BPO / Service roles

Preferred Skills

• Experience with CRM or ticketing tools

• Multilingual ability (added advantage)

• Prior experience in voice or non‑voice support

• Good typing speed and attention to detail

Work Location

• Onsite