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Customer Support & Finance Coordinator
talent match africa.
Nairobi, KE
Full-time
Posted 2 days ago
Job Description
Job Title: Customer Support & Finance Coordinator
Work Type: Full-Time | Onsite
Working Hours: Australian Time Zones
We are looking for a highly organized and proactive Customer Support & Finance Coordinator to support end-to-end customer service, order management, and finance operations across multiple systems.
This is a dynamic, detail-intensive role sitting at the intersection of customer experience, operations, and finance. You will be responsible for managing both direct-to-consumer and wholesale customer interactions, ensuring seamless order processing, maintaining accurate financial records, and supporting internal teams with real-time information.
Key Responsibilities
> Manage all direct-to-consumer customer enquiries via a Shopify-integrated support platform, ensuring timely, empathetic, and solution-focused responses
> Handle returns, replacements, and general customer queries, ensuring accurate processing and resolution
> Oversee wholesale customer communications via email and phone, providing prompt and accurate support on orders, accounts, and product queries
> Process and manage wholesale orders through ordering and inventory systems, ensuring accuracy before release to fulfilment
> Monitor and maintain order flow across systems, resolving discrepancies and ensuring timely processing
> Support accounts and invoicing processes, including daily invoice processing, reconciliations, and statement distribution
> Manage backorders, including customer communication, order updates, and system clean-up
> Maintain and update CRM records, ensuring all customer interactions and details are accurately captured
> Offer administrative and personal assistant support to senior leadership, including task management and coordination
> Support product uploads and updates on the ecommerce platform as needed
> Assist with future third-party logistics (3PL) coordination, including order uploads, invoicing, and fulfilment tracking
Requirements
> 2–5 years of experience in customer operations, customer service, or administrative roles within a fast-paced environment
> Proven experience working with ecommerce platforms such as Shopify and customer service tools (e.g., Richpanel, Gorgias, or similar)
> Exposure to inventory/order management systems (e.g., CIN7) and accounting platforms (e.g., Xero) is highly advantageous
> Strong attention to detail with the ability to manage high volumes of work accurately
> Excellent communication skills, both written and verbal, with a customer-centric approach
> Ability to multitask, prioritize, and manage time effectively across multiple responsibilities
> Proactive, reliable, and able to take initiative in solving problems
> Comfortable working across multiple systems and learning new tools quickly
> High level of professionalism, discretion, and ability to handle sensitive information
Performance Measures
> Timely and accurate response to all customer enquiries (no backlog beyond 24 hours)
> High accuracy in order processing, invoicing, and data management
> Efficient handling of returns, credits, and backorders
> Consistent system accuracy across CRM, inventory, and accounting platforms
> Strong support to sales and leadership teams, ensuring smooth day-to-day operations
Additional Notes
This is a multi-functional role combining customer service, operations, and finance responsibilities
Training will be provided on specific internal systems, but prior exposure is advantageous
The role will evolve over time, including increased involvement in logistics coordination
What We Offer
> Opportunity to work in a fast-paced, multi-functional operations environment
> Exposure to end-to-end ecommerce, wholesale, and finance processes
> A collaborative and supportive team culture
> A role that builds strong operational, customer experience, and systems expertise
Apply here: https://4mboj.share.hsforms.com/2ThfH38JvRiuUk9-geLX2Ow?deal_id=59136167266
Work Type: Full-Time | Onsite
Working Hours: Australian Time Zones
We are looking for a highly organized and proactive Customer Support & Finance Coordinator to support end-to-end customer service, order management, and finance operations across multiple systems.
This is a dynamic, detail-intensive role sitting at the intersection of customer experience, operations, and finance. You will be responsible for managing both direct-to-consumer and wholesale customer interactions, ensuring seamless order processing, maintaining accurate financial records, and supporting internal teams with real-time information.
Key Responsibilities
> Manage all direct-to-consumer customer enquiries via a Shopify-integrated support platform, ensuring timely, empathetic, and solution-focused responses
> Handle returns, replacements, and general customer queries, ensuring accurate processing and resolution
> Oversee wholesale customer communications via email and phone, providing prompt and accurate support on orders, accounts, and product queries
> Process and manage wholesale orders through ordering and inventory systems, ensuring accuracy before release to fulfilment
> Monitor and maintain order flow across systems, resolving discrepancies and ensuring timely processing
> Support accounts and invoicing processes, including daily invoice processing, reconciliations, and statement distribution
> Manage backorders, including customer communication, order updates, and system clean-up
> Maintain and update CRM records, ensuring all customer interactions and details are accurately captured
> Offer administrative and personal assistant support to senior leadership, including task management and coordination
> Support product uploads and updates on the ecommerce platform as needed
> Assist with future third-party logistics (3PL) coordination, including order uploads, invoicing, and fulfilment tracking
Requirements
> 2–5 years of experience in customer operations, customer service, or administrative roles within a fast-paced environment
> Proven experience working with ecommerce platforms such as Shopify and customer service tools (e.g., Richpanel, Gorgias, or similar)
> Exposure to inventory/order management systems (e.g., CIN7) and accounting platforms (e.g., Xero) is highly advantageous
> Strong attention to detail with the ability to manage high volumes of work accurately
> Excellent communication skills, both written and verbal, with a customer-centric approach
> Ability to multitask, prioritize, and manage time effectively across multiple responsibilities
> Proactive, reliable, and able to take initiative in solving problems
> Comfortable working across multiple systems and learning new tools quickly
> High level of professionalism, discretion, and ability to handle sensitive information
Performance Measures
> Timely and accurate response to all customer enquiries (no backlog beyond 24 hours)
> High accuracy in order processing, invoicing, and data management
> Efficient handling of returns, credits, and backorders
> Consistent system accuracy across CRM, inventory, and accounting platforms
> Strong support to sales and leadership teams, ensuring smooth day-to-day operations
Additional Notes
This is a multi-functional role combining customer service, operations, and finance responsibilities
Training will be provided on specific internal systems, but prior exposure is advantageous
The role will evolve over time, including increased involvement in logistics coordination
What We Offer
> Opportunity to work in a fast-paced, multi-functional operations environment
> Exposure to end-to-end ecommerce, wholesale, and finance processes
> A collaborative and supportive team culture
> A role that builds strong operational, customer experience, and systems expertise
Apply here: https://4mboj.share.hsforms.com/2ThfH38JvRiuUk9-geLX2Ow?deal_id=59136167266
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