Bilingual Payroll Client Support Associate

📣 We are Hiring: Payroll Associate

📍 Location: Onsite

⏰ Schedule: Monday to Friday, 5PM TO 2AM

🗣️ English Level: Advanced/Fluent (Bilingual communication required)

🌟 Professional Summary

This is a fast-paced and challenging role designed for a professional who can think and react quickly while maintaining a high level of dedication to client service. As a Payroll Associate, you will be the engine behind the accurate processing and recording of client payrolls, acting as a subject matter expert who balances technical precision with empathetic customer care. We are looking for someone who thrives in a high-demand environment and is committed to delivering accountability and expert support throughout the entire payroll lifecycle.

📌 Key Responsibilities
• Payroll Lifecycle Management: Schedule and manage multiple client payrolls from beginning to end, ensuring all transactions are processed accurately, timely, and in full compliance.
• Taxation & Garnishments: Apply proper payroll taxation and calculate complex wage garnishments, including child support orders and tax levies.
• Reporting & Documentation: Process accurate quarter-end and year-end reporting while providing Ad Hoc reports to meet specific client needs.
• Client Relations & Support: Act as the primary point of contact to resolve questions regarding payroll systems, answer inquiries, and manage specific client projects.
• Workflow Optimization: Coordinate time and attendance and payroll processing across multiple environments, ensuring the highest level of follow-through and customer service.

🧠 Requirements

Minimum of 1 year of professional experience in customer service with a strong phone presence and excellent communication skills with some accounting experience or they candidates with an administrative and accounting background.