Customer Service and Admin Assistant

Role Description This is a full-time remote role for a Customer Service and Admin Assistant. The person in this role will respond to customer inquiries via email, phone, and chat, providing timely, accurate, and courteous support. They will handle routine administrative tasks such as updating records, preparing documents, scheduling meetings, and maintaining databases and files. The role includes tracking and resolving customer issues, following up to ensure satisfaction, and escalating matters when necessary. The Customer Service and Admin Assistant will collaborate with other team members, support cross-functional projects, and contribute to improving processes and documentation.

Qualifications
• Strong interpersonal skills and a focus on customer satisfaction.
• Experience in customer support and customer service, ideally in a remote setting.
• Clear, professional communication skills across phone, email, and chat.
• Organizational and time management skills, with attention to detail.
• Comfort using common office software and customer support tools.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Prior experience in administrative support or customer-facing roles is beneficial.
• A diploma or a bachelors in administration or customer service.