Wellness Officer

Job Description

The Wellness Officer is the operational lead for MARGIN, KOFISI’s workday wellness system

built into every Kaskazi location. This is a hands-on, execution-focused role that sits within the Experience

Division.

Key Responsibilities

• Daily Operations and Class Programming

– Own the daily class calendar across all session types: Sweat, Stretch, Breathe, Learn &

Loosen, and Open Gym, ensuring the daily rhythm of Morning Performance, Mid-Morning

Reset, Lunchtime Pulse, Afternoon Slump Breaker, and Evening Release is delivered

consistently.

– Manage the 40-minute session / 20-minute buffer model to prevent bottlenecks around

showers, lockers, and changing rooms.

– Oversee booking and check-in processes (app-based QR code or front desk), ensuring every

visit is recorded against member ID.

– Manage capacity at roughly 8 participants per slot, approximately 100 to 110 user-slots per

weekday, tuning by season and demand.

• Practitioner and Team Management

– Build and manage the practitioner roster: yoga instructors, HIIT/strength trainers, breathwork

facilitators, run coaches, and massage therapists.

– Set and uphold quality, reliability, and consistency frameworks so every session meets the

MARGIN standard regardless of who is leading it.

– Manage any in-house wellness staff, including scheduling, performance reviews, and

professional development.

– Coordinate with the F&B team on Productivity Packages: bundled session plus smoothie/salad

combos designed to encourage off-peak use.

• Member Experience and Adoption

– Be the face of MARGIN for members and suite guests, setting the tone of calm clarity that

defines the brand.

– Drive adoption targets: 70% of members using the centre at least once per week, 15% twice,

5% becoming champion users at three or more times per week.

– Encourage variety of use across session types and build off-peak habits through nudges,

prompts, and Productivity Packages.

– Manage special formats: Breathe Meetings (40-minute working meetings with light movement),

Run/Forest Club, and on-demand team wellness bookings.

• SOPs, Facilities, and Health & Safety

– Own and maintain SOPs for towels, laundry, soaps, amenities, locker rooms, cleaning

schedules, and health and safety compliance.

– Manage uniform standards for wellness staff.

– Oversee storage, tagging, and laundry systems for runners and cyclists using a hotel-style kit

tag system.

– Ensure the pricing framework is clear: what is included access versus chargeable team formats

such as Breathe Meetings and Run Club.

• Data, Reporting, and Continuous Improvement

– Track and report on booked versus actual attendance, individual usage patterns, and

company-level trends.

– Deliver monthly member wellness usage summaries to support the member relationship.

– Produce aggregate company-level data: average visits per person, peak times, preferred

formats.

– Feed insights to the future Wellness Officer role and Digital Experience Director for system-

level improvements.

• Mobility and Extended Programming (Phase 2)

– Coordinate with the Kaskazi Shuttle for forest runs, guided walks, and nature-based wellness

sessions.

– Support the development of Productivity Packages that bundle shuttle, class, and F&B into off-

peak experiences.

Requirements

• Experience: 4 to 8 years in boutique fitness, premium hotel wellness/spa, or high-standards

hospitality operations, with at least 2 years managing a team and a roster of external practitioners.

• Operational rigour: proven ability to build and maintain SOPs, manage schedules, and run a

facility to a consistently high standard.

• People management: demonstrated experience managing both employed staff and

freelance/contract practitioners.

• Communication: calm, clear, and warm. Able to set expectations with practitioners, brief the front

desk, and make members feel welcome in the same morning.

• Fitness or wellness qualifications (personal training, yoga, breathwork) are a strong advantage but

not essential.

• Familiarity with booking/scheduling platforms and member management systems.
• Experience launching a new concept or space from scratch.