Customer Service Team Manager - Clean Cooking

Location: Nairobi, Kenya

The Role
The Customer Service Team Manager will manage, coach and motivate customer service executives as they engage with our clean cooking customers through the different voice and non voice platforms within the business. The Customer Service Team Manager will Mentor customer service employees and assist in the coaching and mentoring process, ensuring that every agent is well prepared to provide quality customer experience. They will be responsible for driving performance of the team in line with the assigned KPIs ensuring that they understand and meet/exceed expectations through continuous engagements. You should be analytical, accommodating, and prepared to assist call center agents.

Job posting details for Customer Service Team Manager - Clean Cooking at Sun King in Kenya. . ClimateTechList gathers 9,000+ job openings from over 523 climate tech companies and updates them daily.