Security Supervisor

We are seeking a confident, service-oriented, and operationally strong
Security Supervisor
to support the leadership and execution of all security and safety operations within our hotel. This role is pivotal in ensuring a safe, secure, and welcoming environment for guests, colleagues, and visitors while upholding the highest standards of discretion, professionalism, and guest engagement.

The ideal candidate is a hands-on security professional with strong leadership potential, excellent situational awareness, and the ability to balance firm control with a refined, guest-centric approach.

Experience within international luxury hotel brands will be a strong advantage.

The Candidate Profile • A minimum of 2 years’ experience in a senior supervisory or assistant security leadership role, preferably within five-star or luxury hotels.
• Solid grounding in hotel security operations, including guest safety, access control, CCTV monitoring, incident response, investigations, and loss prevention.
• Strong understanding of luxury hospitality environments, where security presence must be effective, calm, and discreet.
• Excellent communication and interpersonal skills, with the ability to engage professionally with guests, colleagues, contractors, and external stakeholders.
• Demonstrated ability to balance a firm enforcement mindset with a warm, guest-focused service approach.

• A natural leader who can supervise, coach, and motivate security teams on shift.
• Sound judgment, integrity, discretion, and the ability to remain composed in high-pressure or sensitive situations.
• Working knowledge of local security regulations and emergency response protocols in Kenya.

• Exposure to international brand standards, audits, and compliance frameworks is highly desirable.

Key Responsibilities
Security Operations & Shift Leadership

• Support the Security team in the day-to-day management of all security operations.

• Take charge of security operations during assigned shifts, ensuring full coverage and adherence to SOPs.

• Monitor CCTV systems, access control, and patrol routines to maintain a safe and secure environment.

Guest & Colleague Safety

• Ensure a visible yet unobtrusive security presence that enhances guest confidence and comfort.

• Respond promptly and professionally to incidents involving guests or colleagues.

• Assist in emergency response situations including fire alarms, medical incidents, evacuations, and security threats.

Incident Management & Reporting

• Handle incidents, investigations, and follow-ups with professionalism and discretion.

• Prepare clear, accurate, and timely incident and shift reports for review by the Security Manager.

• Escalate risks, trends, or serious incidents appropriately and without delay.

Team Supervision & Development

• Supervise security officers on duty, ensuring discipline, grooming, alertness, and service standards are maintained.

• Conduct on-the-job coaching and briefings to reinforce standards and expectations.

• Support training initiatives related to safety awareness, emergency preparedness, and guest engagement.

Compliance & Risk Management

• Ensure compliance with hotel policies, brand standards, and local safety regulations.

• Participate in risk assessments, audits, and inspections.

• Support loss prevention initiatives and asset protection programs.

Collaboration & Communication

• Work closely with Front Office, Engineering, Housekeeping, and other departments to support smooth hotel operations.

• Liaise with external security agencies and emergency services when required, under the guidance of the Security Manager.

Qualifications & Experience

• Minimum 2 years’ experience in a supervisory or assistant security role, preferably in a luxury or five-star hotel.

• Formal training or certification in security management, law enforcement, or safety operations is an advantage.

• Strong operational knowledge of security systems (CCTV, access control, alarm systems).

• Experience working within an international hotel brand environment preferred.

• Hyatt Hotels Corporation experience is a strong advantage.

Personal Attributes

• Calm, alert, and highly professional at all times.

• Confident decision-maker with strong situational awareness.

• Service-oriented with excellent interpersonal skills.

• Ethical, discreet, and trustworthy.

• Detail-focused with a proactive mindset.