Front Office Executive - Nairobi

We are looking for a Front Office Executive.

Responsibilities :

• operate our POS system

• track guest bills and prepare invoices and follow up on payments

• Welcome check in and out guests in warm polite professional manor.

• Handle guest enquiries via phone,emails,WhatsApp and walk-ins

• coordinate group bookings for NGO's, Schools , Universities & institutions

• assist with shop sales

• liaise closely with housekeeping, kitchen,maintenance & security

• Ensure Health & Safety, security ,emergency & property procedures are followed

• Handle guest complaints ,concierge services

• coordinate group bookings

• track guest meal plans

• promote and coordinate guest tours & safaris,