Client Operations Lead

Headquarters: Florida, USA
URL: https://schoolofbots.co/


LOCATION:
Remote, based in Eastern Standard Time (core hours 8am–5pm ET, async by default)
EMPLOYMENT TYPE:
Full Time
DEPARTMENT:
Done-For-You Client Delivery
COMPENSATION:
$50Kbase + $5K performance bonus

Meet School of Bots
School of Bots is a marketing firm and e learning business trusted by the internet’s most influential brands.
We have generated over $90 million in revenue for 3,000+ clients, including Russell Brunson, Codie Sanchez, Jenna Kutcher, Prince EA, Amy Porterfield, Dean Graziosi, Nike, SoFi, and Mindvalley.
Our specialty is helping e learning businesses scale using AI powered DM funnels.
Every time they post on Instagram and Facebook, they generate qualified leads and sales. We turn their proven sales processes into intelligent, automated journeys that use AI to personalize conversations across DM, SMS, email, and web.
We are building a delivery system that is fast, clear, and accountable, without adding unnecessary meetings.

Your Mission
As a Client Operations Lead, you own the operating rhythm that keeps a pod moving.
You make sure the right work gets done in the right order, with clear inputs, clean handoffs, and fast approvals so our Growth Strategist and pod specialists can stay in deep work.
You protect the system, keep timelines real, and keep communication impossible to misunderstand.

Accountabilities
1) Client Onboarding and Setup
Outcome


Delivery starts with clean access, complete inputs, and clear sequencing.


Specialists are not blocked by missing tools, links, or permissions.


How you deliver


Run new client onboarding end to end using the Onboarding SOP.


Own checklist completion, task creation, sequencing, and handoffs.


Ensure all tools, access, and docs are set up correctly before delivery starts.


Confirm approval owners, deadlines, and required inputs before work begins.



2) Airtable Task and Workflow Management
Outcome


The pod moves fast because the system is always current.


Timelines stay real and priorities stay clear.


How you deliver


Own task creation, due dates, dependencies, reprioritization, and status updates.


Maintain weekly and multi week timelines for the pod and adjust quickly when plans change.


Keep Airtable current so everyone knows what is next, what is blocked, and what is due.



3) Approvals Tracking and Unblocking
Outcome


Approvals do not stall launches.


Blockers are surfaced early and resolved quickly.


How you deliver


Track all approvals, follow up consistently, and keep work moving.


Coordinate required inputs so work starts with complete information, not guesses.


Surface blockers and ensure every blocked item has a clear next step and owner.



4) Slack and Communication Hygiene
Outcome


Communication stays clear, searchable, and easy to follow.


Decisions and next steps are easy to find later.


How you deliver


Maintain clean operational communication across Slack.


Keep threads organized and ensure decisions are captured in the right place.


Summarize key decisions and link supporting docs when needed.



5) Client Communication and Coordination (Non Strategic)
Outcome


Clients receive fast, clear operational support.


Requests route to the right owner without delays.


How you deliver


Handle day to day operational communication, coordination, and follow up.


Gather missing information, confirm deadlines, and support execution flow.


Escalate requests that require strategy, prioritization, or tradeoff decisions.



6) System and Documentation Hygiene
Outcome


Playbooks and SOPs stay current and useful.


The team moves faster because documentation is reliable.


How you deliver


Maintain and update internal checklists, SOPs, and process docs.


Identify recurring breakdowns and improve the system through updates and templates.



7) Funnel Documentation and Internal Assets
Outcome


We build reusable internal assets for training, marketing, and case studies.


Delivery history stays clear and easy to reference.


How you deliver


Document funnel journeys and flows for internal use.


Capture examples and references that support training and future improvements.


Maintain lightweight records of changes and scope updates.



What You Do NOT Do


You do not own strategy for offers, funnels, CRO, or content positioning.


You do not make prioritization or tradeoff decisions.


You do not write copy as the primary owner.


You do not build inside ManyChat, Make, Zapier, or client CRMs.



AI Expectations
We use AI powered tools across Slack, Airtable, QA, reporting, and planning.
You must:


Be highly comfortable using AI in your daily workflow.


Suggest AI use cases that remove repetitive ops work (status updates, reminders, summaries).


Help refine internal AI tools through ongoing feedback.



Requirements
Skills and Experience


3+ years in project management, client operations, account operations, or delivery ops in an agency or service business.


Strong systems thinking and execution discipline.


Excellent written communication and attention to detail.


Comfort working with fast moving, high profile clients and tight timelines.


Strong judgment and calm execution under pressure.


Traits We Value


Relentless Resourcefulness


Competitive Greatness


Protect the System


Client Success Is Our Success



To apply: https://weworkremotely.com/remote-jobs/school-of-bots-client-operations-lead