Customer Support & Product Demo Specialist

Headquarters: Miami, FL, USA
URL: https://joby.io/


About Joby
Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.
 
The role
We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.
 
What you will do

Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
Host onboarding and support calls over Zoom to get new customers set up for success
Turn common questions into help-center articles and saved replies
Pass customer feedback to the team so the product keeps getting better

What we are looking for

2+ years in customer support or customer success at a SaaS company
Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
Excellent spoken and written English, confident presenting to business owners
Self-managed, reliable and empathetic - you will often be the first person our customers talk to
Bonus: experience with CRMs or with home-service / field-service businesses

What we offer

Full-time remote position, open worldwide
$25,000 - $48,999 per year, depending on experience and location
Product training and a clear playbook for demos and support
A small, fast-moving team where your feedback directly shapes the product

How to apply
Email Danny@Joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.

To apply: https://weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist