Guest Relations Manager

Company Description

Peponi's is a new restaurant located in Nairobi, Kenya, known with contemporary Neapolitan-style pizza and a buzzing, casual vibe. Our commitment to quality ingredients and exceptional customer service sets us apart. We strive to create a warm and welcoming environment for both our guests and team members.

Role Description

The Guest Relations Manager will oversee the guest experience end to end. Someone with a keen eye for what's hip as well as great with managing customer issues, responsibilities include managing escalations, ensuring customer satisfaction, handling service issues promptly, training team members, coordinating with kitchen staff, and understanding operational standards to create a smooth, efficient workflow.

Qualifications
• Strong skills in Customer Satisfaction and Customer Service to ensure top-tier guest experiences
• Excellent Communication and interpersonal skills for managing and coordinating with staff and patrons
• Ability to lead employee Training to ensure consistency in service and skill development
• Previous experience in hospitality management or a similar role is highly desirable
• Organizational and problem-solving skills to quickly address challenges on the floor
• Experience with marketing and increasing sales preferred
• Diploma or degree in hospitality, business management, or relevant field preferred