Client Success Coach (CSM)

<p>We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.<br><br>If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.<br><br><strong>About Us:</strong><br>Richard Yu is an online business coach with:</p>
<ul style="">
<li style="">100K+ subscribers on YouTube → <a href="http://youtube.com/richardyu1" rel="nofollow">youtube.com/richardyu1</a></li>
<li style="">A growing personal brand on Instagram → <a href="http://instagram.com/richardyuzee" rel="nofollow">instagram.com/richardyuzee</a></li>
</ul>
<p>Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.<br><br><strong>About The Role:</strong><br>This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.<br><br>You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.</p>
<p><br><br><strong>Requirements</strong><br><br></p>
<p><strong>Here are the requirements:</strong></p>
<ul style="">
<li style="">You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded) </li>
</ul>
<ul style="">
<li style="">You will be conducting new onboarding calls daily to welcome in new students.</li>
<li style="">You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.</li>
<li style="">You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.</li>
<li style="">Weekly group coaching calls answering client questions</li>
<li style="">Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions</li>
<li style="">Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.</li>
<li style="">Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.</li>
<li style="">Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.</li>
<li style="">Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.</li>
<li style="">You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.</li>
<li style="">You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs<br><br></li>
</ul>
<p><strong>WHO THIS IS FOR:</strong></p>
<ul style="">
<li style="">A coach or mentor at heart—you love helping people</li>
<li style="">Clear, professional communicator (spoken and written English)</li>
<li style="">Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)</li>
<li style="">Sales background</li>
<li style="">Able to handle fast-paced environments, multiple clients, and changing priorities</li>
<li style="">Willing to grow with us long-term (3+ years)—this isn’t a side hustle</li>
<li style="">Open to feedback and constructive coaching (we’ll train you, but we expect growth)</li>
<li style="">Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast</li>
</ul>
<p><strong>WHO THIS IS NOT FOR:</strong></p>
<ul style="">
<li style="">You have another full-time job or multiple freelance clients</li>
<li style="">You struggle with structure, deadlines, or fast execution</li>
<li style="">You dislike being challenged to improve daily</li>
</ul>
<p><br><br><strong>Benefits</strong><br><br></p>
<p><strong>Expected Earnings (Rev share on book of business): </strong>$10,000–$15,000+ USD/month (depending on experience)</p>
<p><strong>Commission opportunities:</strong> % on referrals, upgrades, renewals, and pending payment collections.</p>
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