I
Parts Field Sales Advisor
Inchcape Kenya Ltd
Nairobi, KE
Full-time
Posted 3 weeks ago
Job Description
ABOUT THE COMPANY
Inchcape plc is a multinational automotive distribution, retail and services company headquartered in London, United Kingdom. Inchcape has operations in 32 countries across Asia, Australia, Europe, Africa and South America. In Kenya, we operate as the official distributor for Jaguar Land Rover and BMW.
JOB SUMMARY
About YouTo be successful in this role, you would need:Minimum bachelor’s degree holder in a business-related field2 years’ Experience in parts sales with notable sales recordCustomer service training will be an added advantageStrong Customer focusValid Driving LicenseHigh level of accuracy and attention to detail essentialAbility to meet deadlines and to work autonomously and as part of a team
RESPONSIBILITIES
Builds productive working relationships with fellow employees through clear communications.Assist Service Technicians in determining parts requirements.Maintains positive working relationships with vendors and staff.Informs customers when special order parts have arrivedProvides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).Apply retailing techniques to sell and display parts and accessories.Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.Identifies and supports opportunities for methods/process improvement in the Parts Department.Uses parts resources (catalogues) to acquire information on parts and accessories inventory.Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.Makes full use of inventory allowances to keep idle and obsolete inventory to a minimumMaintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.Receiving and answering customer enquiries on parts and making follow up for sale.Placing special orders and making follow up for sale.Upselling parts whenever serving customers.Actively participating in promotions that the company may organize.
REQUIRED SKILLS
Warehouse management, Marketing, Market research, intelligence, Supply and demand planning, Customer service, Sales strategy, Stock and inventory management
REQUIRED EDUCATION
Bachelor's degree
Inchcape plc is a multinational automotive distribution, retail and services company headquartered in London, United Kingdom. Inchcape has operations in 32 countries across Asia, Australia, Europe, Africa and South America. In Kenya, we operate as the official distributor for Jaguar Land Rover and BMW.
JOB SUMMARY
About YouTo be successful in this role, you would need:Minimum bachelor’s degree holder in a business-related field2 years’ Experience in parts sales with notable sales recordCustomer service training will be an added advantageStrong Customer focusValid Driving LicenseHigh level of accuracy and attention to detail essentialAbility to meet deadlines and to work autonomously and as part of a team
RESPONSIBILITIES
Builds productive working relationships with fellow employees through clear communications.Assist Service Technicians in determining parts requirements.Maintains positive working relationships with vendors and staff.Informs customers when special order parts have arrivedProvides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).Apply retailing techniques to sell and display parts and accessories.Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.Identifies and supports opportunities for methods/process improvement in the Parts Department.Uses parts resources (catalogues) to acquire information on parts and accessories inventory.Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.Makes full use of inventory allowances to keep idle and obsolete inventory to a minimumMaintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.Receiving and answering customer enquiries on parts and making follow up for sale.Placing special orders and making follow up for sale.Upselling parts whenever serving customers.Actively participating in promotions that the company may organize.
REQUIRED SKILLS
Warehouse management, Marketing, Market research, intelligence, Supply and demand planning, Customer service, Sales strategy, Stock and inventory management
REQUIRED EDUCATION
Bachelor's degree
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