Patient Care Specialist – Bilingual (Part Time)

🌟 Patient Care Specialist – Part Time

📍 Location: Onsite – Oasis Outsourcing, Royal Offices, 3rd Floor, Office 33, Mogotio Road, Nairobi, Kenya
🕒 Schedule: 26 hours per week, with shifts assigned within the 3:00 PM – 3:00 AM Kenya time window (not 12-hour shifts, but availability is required during this range).

🩺 Role Overview:

As a Patient Care Specialist, you will be the first point of contact for patients, ensuring a warm, efficient, and fully compliant experience aligned with OSHA and HIPAA regulations. Your mission will be to combine strong administrative skills with a human-centered approach, optimizing medical schedules, coordinating clinical processes, and resolving patient concerns with empathy and professionalism.

🎯 Key Responsibilities:

• Provide patient support with clear, empathetic, and professional communication.

• Ensure compliance with OSHA and HIPAA regulations in all interactions.

• Manage medical schedules: identify available slots, restrictions, and opportunities for optimization (including double-booking when appropriate).

• Maintain accurate patient records in electronic systems and internal tools.

• Handle calls, emails, and patient inquiries efficiently.

• De-escalate patient concerns using empathy and conflict resolution techniques.

🛠️ Requirements:

• Knowledge of HIPAA compliance.

• Minimum 1 year of experience in scheduling and coordinating medical appointments.

• Patient data management and accurate documentation.

• Proficiency in healthcare platforms (CRM, scheduling tools).

• Advanced English (B2+/C1) – mandatory requirement.