Reservations Agent

Reservations Agent
Application Deadline: 14 June 2026
Department: Revenue & Reservations
Employment Type: Fixed Term - Full Time
Location: Kenya - Nairobi

Description
The incumbent of this position is responsible to materialise maximum number of requests and reservations.

Key Responsibilities

• Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability

• Ensure client's satisfaction and adherence to Kempinski service standards

• Follow internal credit policy.

• Follow up on lost business and bring information about them to the knowledge of the department superiors

• Spot-check reservations made previous day and check all VIP arrivals

• Follow the internal up-sell programme for Reservations department

• Ensure email response within the 24hour policy

• Convert enquiries through telephone and direct bookings

• Cross-sell Olare Mara to Villa Rosa guests and vice-versa

• Perform any other duty as assigned to them by management

Skills, Knowledge and Expertise

DESIRED SKILLS AND QUALIFICATIONS

• Kenyan Citizen

• Good knowledge for Opera PMS

• At least two years previous experience in a Reservations role

• Excellent proficiency in English both written and spoken

• Sales and guest relations skills

• Detail oriented

• Good communication and listening skills

• Demonstrate energy and enthusiasm

• Ability to identify errors and proper reporting