Underwriter (Kisumu) - First Assurance Kenya

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To provide operational support in the underwriting processes. Act as the point of contact/reference for the underwriting section in the face of the customer ensuring end to end service management. Always maintain a high degree of proficiency with relevant stakeholders in order to deliver on the work outputs and ensure alignment to all laid down governance and control requirements through the process. Job Description Ensuring renewal notices with appropriate terms are sent 60 days to renewal. Policy document issuance within stipulated TAT. Assist claims department by providing the required documents and details immediately Approve and manage major quotations Ensure retention of existing accounts Assist in credit control Overseeing retention portfolio in line with business strategy. Controlling loss by assessing risk, conducting analysis and recommending policy solutions Identifying portfolio risks resulting from client’s underlying business practices, underwriting investigations or fraud exposure. Coordinating with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives. Supporting review, acceptance or denial of new or renewal business after carefully reviewing all information. Proactively address escalated customer issues. Driving growth through collaborative engagements with various distribution channels, insurance brokers, agents, banc assurance with enhanced service accessibility & client reach. Meeting with customers, agents and brokers to negotiate coverage, price and service delivery. Calculating group and individual renewal rates based on customers’ background, industry and demographic information. Providing high level of assistance to help with review, classification, and rating of applications. Offering friendly and efficient service to customers, handling challenging situations with ease Education and Experience Required: Bachelor’s degree in insurance or business-related field Progress in Insurance Professional Qualification At least 3 years’ experience in underwriting Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.