Freelance Social Media Community Manager

Headquarters: Remote
URL: https://mbsocial.com


Location: Remote (must work US hours)
 
MB Social is looking for an experienced Community Manager who is passionate about beauty, social media and has a strong track record in defining, building, and overseeing social media strategy while cultivating and nurturing a community. You will join a dynamic, collaborative and fast-paced remote environment, working with top beauty brands to help them grow, engage and support their community. The ideal candidate will have a social-first approach, is super flexible, nimble and can juggle projects that change in real time. 
 
WHO YOU ARE: Always connected. Social obsessed. Positive, collaborative, and a team player. Effective communicator. Proactive, resourceful, and a creative problem solver. Extremely organized and detail-oriented. Plus: Beauty lover. 
 
ROLE & RESPONSIBILITIES:


Manage and grow online communities for multiple clients across various social platforms, including, but not limited to, Instagram, TikTok, Facebook, X, and LinkedIn


Daily Engagement: Manage and respond to all messages, comments, mentions, tagged photos, hashtags, and influencers/ambassador content 


Customer Service: Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams as needed


Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.)


Create and update FAQ documents as new answers arise


Monitor, respond to, and track Influencer inbounds


Support the Account Directors, and assist with social content calendar management by scheduling approved content, posting daily in-app (Reels, Stories, TikToks), and ensure all content goes live daily and is error-free




Monthly Reporting: Add data, insights, and recommendations for review by the Account Director


Stay up-to-date with social trends, topics and emerging platforms


 
QUALIFICATIONS:


1+ years of community management experience at an agency OR experience with high-volume brand(s), specifically with organic social media (beauty, luxury, fashion, wellness)


Experience building engaged brand communities on social media


Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.)


Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.)


Excellent communication (written, oral, interpersonal) and grammar skills


Creative writer with the ability to embody a brand’s tone of voice 


Strong attention to detail, critical thinker, and problem-solver


Customer Service experience a plus


 
REPORTS TO: Director of Community Management
 
MEASUREMENT/EXPECTATIONS: 


Client feedback


Team Lead feedback


Daily/monthly scope is maintained 


All checks are completed and inbounds are engaged with


Response rate where applicable


Accuracy on TOV


Customer service questions are answered in a timely manner


Influencer inbounds are properly responded to (maybe or no) and tracked


Team lead/client is regularly alerted of new customer service/influencer inbounds



Daily or weekly depending on client preference and urgency 



FAQ document is up to date 


Time Trackers is up-to-date and accurate


Monday.com is up to date: meeting agendas are linked, next steps are added, brand decks/information is saved and linked, board is updated daily and weekly 




Client/team agenda is created at least 1 day in advance 


Agenda is updated: community management insights, tracker updates (Customer Service, Influencer/PR, etc.), pending questions, and competitor performance (if for a SMM client)


Notes, next steps, and client feedback and are clear


Content is scheduled 1-2 weeks in advance and follows the content calendar 


Content is error-free (no typos, correct links, tags work)


Monthly recaps are submitted on time with little to no feedback


 
ABOUT MB SOCIAL: MB Social is a full-service social media agency for global businesses, brands, and talent led by a team of passionate women who believe social media starts with an engaged community.
 
SOME CLIENTS INCLUDE: CeraVe, SkinCeuticals, Lancôme, Palmer’s, Josie Maran, bareMinerals, Laura Mercier
 
MB SOCIAL SPECIALIZES IN: Social Media Strategy, Social Media Management, Community Management, Content Creation, Talent Management, Social Media Training

To apply: https://weworkremotely.com/remote-jobs/mb-social-freelance-social-media-community-manager