Customer Service Representative

Headquarters: Gallo Bros Power Washing
URL: http://gallobrospw.com


What You'll Do                                                                                                                           - Answer every inbound call, voicemail, and text quickly, warmly, and professionally  - Respond to customer emails and web inquiries                                        - Book estimates and follow up with leads until they convert or close  - Handle complaints, reschedules, and questions with patience and judgment                            - Make outbound calls for follow-ups, reminders, reviews, and reactivations                                                                                                                                                                                                               Scheduling & Dispatch Support                                                                                                    - Build and adjust the daily job schedule alongside ownership  - Confirm appointments with customers the day before    - Communicate route changes, ETAs, and access notes to crews via Slack and phone  - Reschedule weather-impacted jobs and notify affected customers                                                                                                                                                                                                               Crew Communication & Truck Monitoring                                                                                                                                                                        - Be the central point of contact between office and field crews during the workday   - Track truck locations and job status throughout the day                            - Flag delays, no-shows, or issues to ownership in real time  - Help crews troubleshoot small problems (directions, gate codes, customer questions)
  Systems & Process Building                                                                                                                                                                                   - Document SOPs for repeatable tasks (call scripts, scheduling rules, follow-up sequences)  - Suggest process improvements as we want someone who sees broken things and fixes them                                                                                 Software you'll use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace.                                                                                                                              Who You Are                                                                                                                                                                                   - 3+ years of customer service experience, ideally for a US-based company  - Excellent spoken and written English — clear, professional, neutral accent  - Strong with technology — learns new software quickly                        - Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred                                                                                                          - Calm under pressure — does not get rattled when customers are upset or three things break at once  - Highly organized — nothing falls through the cracks  - Self-starter — can run a workday without supervision                                                                                                                     Bonus                                                  
 - Experience in home services, contracting, cleaning, landscaping, or trades  - Bilingual English / Spanish                                                 - Dispatch or scheduling experience  - Experience with Jobber, GoHighLevel, or ResponsiBid  - Background in SOP writing or operations                                                                                                                                                                                                                   What Success Looks Like (first 30 days)                                                                                                                                      - Handling 100% of inbound calls live or returned within 15 minutes  - Building and confirming the daily schedule independently  - Communicating fluidly with crews throughout the workday  - At least 3 written SOPs for tasks you've taken over   - Fully ramped — running the admin seat without daily supervision                                                     Why Work With Us                                                                                             - Real family business, not a corporate call center  - Your work directly impacts the company — good ideas get implemented the same week  - Long-term growth path — this role grows into an Administrative Manager seat overseeing multiple admins as we scale  - Paid biweekly, on time, in USD                       - We invest in our team and the tools to do the job right                                                     Application Note                    If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

To apply: https://weworkremotely.com/remote-jobs/gallo-bros-power-washing-customer-service-representative