Bilingual Customer Service Representative

Job Opportunity~ Bilingual Customer Service Representative

Join Williams Sonoma, a global leader in high-end home and kitchen products.

Availability~ Monday to Sunday (2 days off per week)

• 4~00 p.m. - 5~00 a.m. Kenya time
• 40 hours per week

Your Day-to-Day Responsibilities~

• Customer-Centric Customer Service~ Be the first point of contact by phone, actively listen, and resolve inquiries with empathy.
• Problem Solving and Accountability~ Resolve issues, approve adjustments, and follow up to ensure customer satisfaction.
• Service with Integrity~ Provide honest and ethical support, protecting customer data.
• Collaboration and Growth~ Work as part of a team, participate in ongoing training, and contribute to process improvement.

What we're looking for~

• More than 1 year of experience in BPO customer service
• Advanced conversational English (9/10)
• Strong communication and conflict resolution skills
• Problem-solving mindset and adaptability
• Integrity, responsibility, and reliability

#SolvoGlobal

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.