Learner Success Manager - Kenya

The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.

Learner Experience | Be the key contact for AMI learners on entrepreneurship or professional development learning programmes

• Support learners to make the most of their learning journey with AMI!

• Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experience

• Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.

• Develop and adapt engagement plans to support learners throughout their Learning Journey with AMI

• “Own” the online learning experience for participants, including creating and managing an online learning academy.

• Provide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning products

Programme Completion | Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.

• Work with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones

• Flag off-track or at-risk learners and proactively problem-solving how to help learners to get back on track

• Regularly present cohort progress, learnings, and trends to internal stakeholders

• Provide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management| Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:

• Map out a project plan, with clear timelines and priorities

• Co-facilitate programme kick-offs

• Liaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of content

• Set up and manage in-person/virtual touchpoints (Learning Labs) throughout the programme

• Regularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

• Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Peer Support: | Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:

• Support team members in their onboarding journey at AMI

• Provide guidance to team members (as requested by Learner Success Lead) to support their growth and development

Requirements

• Minimum of 5 years’ experience in business consulting, company training, enterprise development, or management education (essential)

• Proven program management skills and experience (essential)

• Experience working in an entrepreneurial or high-growth environment (essential)

• Facilitation experience (preferred)

• A commitment to AMI’s values - be the best, always care, push the limits, do what’s right and own it!

• Passion for supporting others to thrive - the core of this role is learner engagement and support!

• Proactive and clear communication - both written and verbal

• Self-motivated, and able to take full ownership of own deliverables

• Solid time management skills ie. Able to manage competing priorities and outputs

• Strong people skills

• Excellent project management skills

• Willing to learn and collaborate with peers and internal stakeholders at AMI

• Creative and innovative thinker

• Thrives in a fast-paced, entrepreneurial environment

Benefits
Why join us?

• A high-impact, diverse and ambitious team with common values:

• Be the best: We work really hard, are proud of what we do, and love delighting our clients with quality.

• Own it: We step up to the task, never pass the buck and hold ourselves accountable for delivering results.

• Push the limits: We ask why, embrace failure and try new things. We never settle.

• Do what’s right: We act with integrity, confront dishonesty, treat people fairly and strive to contribute to the greater good

• Always care: We don’t have ego – it’s always ‘team before me’. We are kind, we celebrate each other’s success, and we care enough to give honest feedback.

• A dynamic office & team life:

• Monthly team social events and yearly offsite

• Regular learning and coaching opportunities

• A hybrid working model