S
Junior Customer Service ¡1 Year of experience Only!
Solvo Global
Nairobi, KE
Full-time
Posted 11 hours ago
Job Description
Customer Service Representative
Schedule: 7 days/week, 6:00 AM – 7:00 PM PST, 2 days off, 3 weeks of training, 1 week of nesting📍 Location: Onsite – Nairobi, Kenya - onsite: Oasis Outsourcing - Royal Office - "Royal Offices, 3rd Floor, Office 33,
Salary & Benefits
Monthly Salary: KES 40,000
Transportation Allowance: KES 10,500
Total Compensation: KES 50,500
About the Role
Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.
You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.
Key Responsibilities
Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
Manage a high volume of calls while maintaining quality and professionalism.
Provide accurate, clear, and timely information to customers.
Build rapport quickly and maintain a positive, customer-focused experience.
Use established communication templates to ensure consistency and efficiency.
Accurately document all customer interactions in internal systems.
Collaborate with team leads, quality, and training teams to meet performance expectations.
Adhere to schedules, performance metrics, and operational guidelines.
Maintain professionalism and courtesy in all customer interactions.
Demonstrate flexibility to work different shifts, including evenings and weekends.
Requirements
English level: C1 (Advanced/Fluent).
At least 1 year of customer service experience, preferably in a contact center environment.
Comfortable working in high-volume, fast-paced environments.
Strong verbal and written communication skills.
Customer-oriented mindset with strong problem-solving skills.
Basic computer skills and ability to navigate multiple systems.
Availability to work onsite in Nairobi, Kenya is mandatory.
What We Offer
Competitive compensation package (base salary + transportation allowance).
Paid training and ongoing support.
Growth opportunities within a people-driven organization.
Collaborative and professional work environment.
Schedule: 7 days/week, 6:00 AM – 7:00 PM PST, 2 days off, 3 weeks of training, 1 week of nesting📍 Location: Onsite – Nairobi, Kenya - onsite: Oasis Outsourcing - Royal Office - "Royal Offices, 3rd Floor, Office 33,
Salary & Benefits
Monthly Salary: KES 40,000
Transportation Allowance: KES 10,500
Total Compensation: KES 50,500
About the Role
Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.
You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.
Key Responsibilities
Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
Manage a high volume of calls while maintaining quality and professionalism.
Provide accurate, clear, and timely information to customers.
Build rapport quickly and maintain a positive, customer-focused experience.
Use established communication templates to ensure consistency and efficiency.
Accurately document all customer interactions in internal systems.
Collaborate with team leads, quality, and training teams to meet performance expectations.
Adhere to schedules, performance metrics, and operational guidelines.
Maintain professionalism and courtesy in all customer interactions.
Demonstrate flexibility to work different shifts, including evenings and weekends.
Requirements
English level: C1 (Advanced/Fluent).
At least 1 year of customer service experience, preferably in a contact center environment.
Comfortable working in high-volume, fast-paced environments.
Strong verbal and written communication skills.
Customer-oriented mindset with strong problem-solving skills.
Basic computer skills and ability to navigate multiple systems.
Availability to work onsite in Nairobi, Kenya is mandatory.
What We Offer
Competitive compensation package (base salary + transportation allowance).
Paid training and ongoing support.
Growth opportunities within a people-driven organization.
Collaborative and professional work environment.
Interested in this role?
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