P
Test Center Administrator (Nairobi, Kenya)
Pearson
Nairobi, KE
Part-time
Posted 1 week ago
Job Description
Job Title: Test Administrator
Location: Nairobi, Kenya
Employment Type: Part‑Time
Working Pattern: Flexible shifts (Monday–Sunday) / 20 hours per week
Our organization:
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Nairobi, Kenya
Role Overview
The Test Administrator plays a critical role in delivering a secure, professional, and welcoming exam environment for all test‑taking candidates. This position is responsible for ensuring exam integrity while providing an excellent customer experience. The role offers a great opportunity to join a diverse, professional team and to support candidates during an important milestone in their careers.
Key Responsibilities
• Welcome, greet, and check in customers and test‑taking candidates in a professional and friendly manner
• Verify candidate identity through approved personal identification documents
• Clearly explain exam testing processes, rules, and procedures to candidates
• Proctor / invigilate candidates during examinations to ensure compliance with all testing security requirements
• Maintain strict adherence to exam security procedures, company policies, and professional standards
• Monitor candidates closely for restricted or suspicious behavior, paying attention to detail from a distance
• Troubleshoot and escalate technical issues by working with internal departments (e.g., IT support) when required
• Escort candidates to and from the testing room as needed
• Perform basic housekeeping duties, including vacuuming floors and sanitizing keyboards and workstations
Working Environment
• Quiet, controlled testing environment
• Requires the ability to sit for extended periods
• Involves close monitoring and occasional walking/escorting of candidates
Candidate Profile – Skills & Experience Essential:
• Friendly, professional, and customer‑focused approach
• Strong attention to detail with the ability to follow procedures precisely
• School‑level qualifications in English and Mathematics
• Flexibility to work different days and shifts, including early mornings, evenings, and weekends
• Comfortable working independently and as part of a team Desirable:
• Previous customer service experience (preferably 3-5 years)
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience in a regulated, secure, or compliance‑driven environment
Why Join Us?
This is a fantastic opportunity to gain experience within a globally recognized organization while helping candidates during an important moment in their lives. You will contribute directly to delivering a positive candidate experience while safeguarding the integrity of Pearson VUE examinations.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type:
Req ID: 22422
Location: Nairobi, Kenya
Employment Type: Part‑Time
Working Pattern: Flexible shifts (Monday–Sunday) / 20 hours per week
Our organization:
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Nairobi, Kenya
Role Overview
The Test Administrator plays a critical role in delivering a secure, professional, and welcoming exam environment for all test‑taking candidates. This position is responsible for ensuring exam integrity while providing an excellent customer experience. The role offers a great opportunity to join a diverse, professional team and to support candidates during an important milestone in their careers.
Key Responsibilities
• Welcome, greet, and check in customers and test‑taking candidates in a professional and friendly manner
• Verify candidate identity through approved personal identification documents
• Clearly explain exam testing processes, rules, and procedures to candidates
• Proctor / invigilate candidates during examinations to ensure compliance with all testing security requirements
• Maintain strict adherence to exam security procedures, company policies, and professional standards
• Monitor candidates closely for restricted or suspicious behavior, paying attention to detail from a distance
• Troubleshoot and escalate technical issues by working with internal departments (e.g., IT support) when required
• Escort candidates to and from the testing room as needed
• Perform basic housekeeping duties, including vacuuming floors and sanitizing keyboards and workstations
Working Environment
• Quiet, controlled testing environment
• Requires the ability to sit for extended periods
• Involves close monitoring and occasional walking/escorting of candidates
Candidate Profile – Skills & Experience Essential:
• Friendly, professional, and customer‑focused approach
• Strong attention to detail with the ability to follow procedures precisely
• School‑level qualifications in English and Mathematics
• Flexibility to work different days and shifts, including early mornings, evenings, and weekends
• Comfortable working independently and as part of a team Desirable:
• Previous customer service experience (preferably 3-5 years)
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience in a regulated, secure, or compliance‑driven environment
Why Join Us?
This is a fantastic opportunity to gain experience within a globally recognized organization while helping candidates during an important moment in their lives. You will contribute directly to delivering a positive candidate experience while safeguarding the integrity of Pearson VUE examinations.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type:
Req ID: 22422
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